Frequently Asked Questions
How do I register as a patient with Green Relief?
To become a patient with Green Relief, we require a completed registration form and medical document issued by a health-care practitioner. Once the medical document is received, our Client Care team will cross-reference the documentation and complete a verification process. A Client Care Specialist will then send an email granting a registered patient access to our products. If a patient is unable to access the website, a hard copy of the form can be filled out and faxed to us with the medical document.
Who can complete my medical document?
Your medical document can be completed by a licensed physician or nurse practitioner in your province. It is a health-care practitioner’s discretion to prescribe medical cannabis to a patient. If your health-care practitioner is not familiar with prescribing medical cannabis, our Client Care department can connect you with one of our clinic partners for a consultation.
How long is my medical document valid?
Your prescription is valid for a specific time period designated by your health-care practitioner. This can be up to, but no longer than, a year. To learn when your prescription expires, please see the confirmation of registration sent upon becoming a Green Relief patient.
Can I register with multiple licensed producers?
Yes, you can be registered with more than one licensed producer at a time. This is called splitting your prescription, which allows you to divide your total gram allotment between licensed producers of your choice.
How do I renew my registration?
When your prescription expires, you will need to complete a new registration application and submit a new, medical document. We will notify you well in advance of this happening. Please note that the expiration date is the final date that you can receive an order. As such, the final date for ordering will be three business days prior to expiration.
What is your cancellation policy?
Should you need to cancel your registration with Green Relief, you are free to do so without any fees or penalties. Please contact our Client Care department, as we will require you to complete a form allowing us to disclose your medical information.
What kind of products do you offer?
We offer patients a range of dried flower and cannabis oil products. We also provide our patients with the opportunity to purchase vapourizers and other accessories. Green Relief patients also enjoy a 10% discount on any vapourizer purchase.
Does Green Relief grind or mill their dried flower products?
No, we do not mill or grind our dried flower products, which come in the form of whole dried buds.
What is aquaponics?
Aquaponics is an innovative and sustainable form of agriculture that combines aquaculture (raising fish) and hydroponics (growing plants without soil in water). In this balanced ecosystem, microbes convert ammonia from fish waste into nitrates, which provide a natural food source for our plants. The plants then act as a natural filter to purify the water that is returned to the fish tanks, and reused.
What are the benefits of aquaponics?
Aquaponics allows integrates aquaculture (raising fish) with hydroponics (growing plants without soil in water) to create a balanced, closed-loop ecosystem that is constantly recirculating. The benefits include:
- Less fertilizers, pesticides, and herbicides used to grow cannabis plants
- Less water consumption than conventional farming practices
- A steady supply of fresh fish which are donated to local shelters to feed those in need
- Knowing your medical cannabis is cultivated using a highly sustainable, low-impact form of agriculture
How is your product tested?
All of Green Relief’s medical cannabis products undergo strict, third-party testing by an independent laboratory. This testing reinforces that the information on our product labels is accurate, including concentrations of THC and CBD. For added peace of mind, testing also ensures our products don’t contain harmful pathogens or moulds, which could potentially cause illness among vulnerable patients.
Does Green Relief use pesticides?
Health Canada provides a very strict list of pesticides that can be safely used in cannabis production, and we do not use any product that is not on that list. To minimize pesticide use in general, Green Relief relies on biological pest control agents that ensure the health of our plants, as well as the fish in our aquaponics systems. These agents include bacterial and fungal cultures, as well as larger organisms such as mites and predator wasps.
How do I order medical cannabis?
Green Relief provides secure online shopping through a personalized patient portal and a dedicated Client Care team that can process orders over the phone.
What increments of dried cannabis can I order?
We provide dried flower in increments of 3 grams, 7 grams and 14 grams.
How much medical cannabis can I order?
Your health-care practitioner determines the duration of your prescription, and the dosage prescribed in your medical document. You are able to access 30x your daily prescribed dosage during each 30-day ordering period. Please note that the maximum quantity of medical cannabis that Green Relief is authorized to deliver in one order is 150 grams.
Can I order multiple strains of cannabis?
Yes. Given that the minimum order of any one strain is three grams—you can order as many strains as you’d like, in accordance with your medical document.
How do you calculate the 30x daily order limit?
The Cannabis Act requires us to set, and re-set, a 30-day order period based on the estimated delivery date of your first order. Once your 30-day order period is established, you can purchase any portion of your prescription that is estimated to arrive during that 30-day window, after which your entire 30x daily limit will be available again on your reset date. Please be advised that unused portions of your prescription cannot be carried over from one 30-day order period to the next.
How often can I order medical cannabis?
You can order as often as you like, up to your monthly allowable dosage in any given 30-day period.
What forms of payment do you accept?
Our preferred payment methods include Visa, MasterCard, and prepaid credit cards. We also accept Interac e-Transfers, cheques and money orders. These, however, may be subject to a longer processing time. If you have any questions about our payment options, please contact our Client Care department.
Does my insurance cover medical cannabis?
Most insurance plans do not cover medical cannabis yet. However, if your coverage includes a health care spending account (HCSA), you are in luck. Medical marijuana is an eligible expense under HCSA’s because the Canada Revenue Agency (CRA) allows it to be claimed as a medical expense on income tax returns. Please note that this is only for cannabis, vaporizers and other items used to consume it are not covered.We suggest contacting your insurance company to obtain accurate information regarding any possible coverage.
Can I claim the cost of medical cannabis on my taxes?
Yes, you may claim your sales receipts from your medical cannabis on your income taxes, under Line 330 – Medical expenses for self, spouse or common-law partner, and your dependent children born in 1997 or later.
What’s your pricing policy for veterans?
We value all our veterans! For those that are registered with a K number through VAC, we will direct bill all of your cannabis purchases directly to Medavie-Blue Cross. In addition, we offer veterans a 10% discount if your purchase ends up exceeding your coverage of what Medavie-Blue Cross will pay (e.g. over $8.50 per gram).
If I receive compassionate pricing, do I have to re-register for it when I renew?
Yes. When your prescription expires, you will need to complete a new compassionate pricing program application and submit a new, original notice of assessment. We will notify you well in advance of this happening and provide you with all of the documents required.
Do you have a compassionate pricing program?
Yes, we absolutely have a compassionate pricing program. If you make less 29,000 annually, you are eligible to receive a 20% discount on all cannabis orders. All we need to process the discount is your most recent NOA (Notice of Assessment) from CRA for the last taxation year or a pay stub showing that you’re on social assistance. Oh, and unlike other programs, all of our strains are eligible for compassionate pricing and your entire prescription is as well — no limits.
What companies do you use for delivery?
Green Relief uses Canada Post, UPS, and Purolator for delivery. Same-day shipping is also available to select parts of Toronto and the Greater Hamilton Area, Ontario, through Pineapple Express Delivery.
To ensure same-day delivery through Pineapple Express Delivery, all orders must be placed before 2 p.m. ET. These orders will arrive at their destination between 6-10 p.m. ET the same day.
How much does shipping cost?
Shipping rates are based on the service provider chosen (Canada Post, UPS, Purolator, or Pineapple Express Delivery), the total of the order, and the address to which an order is shipped. To inquire about shipping rates, call toll-free at 1-855-841-2009, or email our Client Care Team.
Please note: Sales tax is charged according to the province or territory to which the item is being shipped. Green Relief only ships within Canada.
How will I know if I’m in the same-day delivery service area?
Green Relief patients who live within Pineapple Express Delivery’s service area will have the option of same-day shipment upon completing their order. Currently, same-day shipment is available in select parts of Toronto and the Greater Hamilton Area, Ontario.
For online orders, you will be prompted to choose a preferred method of shipment upon check out. For same-day service, select Pineapple Express Delivery, and proceed to payment.
Over the phone, a Client Care Specialist will be happy to take your order, and to provide same-day delivery if it is an option.
Once we process your order, Pineapple Express Delivery will send you a link via text that will allow you to track the package in real time. A second message will be sent to you closer to delivery time.
Can I receive same-day shipment to a location other than my home?
Through Pineapple Express Delivery, all medical cannabis deliveries must be made to a registered patient’s home address. Those who can sign for the package include the registered patient who placed the order with Green Relief, and a named responsible adult who is listed on the patient’s Registration Form. This person must be 19, or older.
Please note: Both the registered patient and named responsible adult must provide valid photo identification and signature verification upon receiving the package.
Will same-day shipment to my door be safe, secure, and confidential?
Absolutely. To ensure your safety and privacy, a Pineapple Express Delivery driver in an unmarked vehicle will deliver the order to your doorstep in discreet packaging that is regulated by Health Canada. The driver will be wearing an official uniform and lanyard.
What if I can’t be home to receive my delivery? Can my partner, child, or someone else at my residence receive the order on my behalf?
Under Health Canada’s requirements, only the registered medical patient, or a named responsible adult who is 19, or older, and who has been designated on the patient’s Registration Form, can sign for packages containing medical cannabis.
In the event you will not be home to receive your order, and a named responsible adult will be accepting it on your behalf, please advise Green Relief during the order process. Please note that your named responsible adult will be required to present valid photo identification and signature verification upon receiving your order.
What if no one is home to receive my same-day delivery order?
In the event no one is home to receive your order, a discreet notice will be left at your door with a contact number you can call to inquire about your package. Pineapple Express Delivery will attempt to deliver the package at a later time the same day. Should no one be home during the second delivery attempt, you will be contacted the following day to reschedule your delivery.
IMPORTANT: If Pineapple Express is unsuccessful in delivering your package within a 24-hour period, it will be returned to Green Relief and required to be destroyed under Health Canada regulations. Under these circumstances, Green Relief will not provide patients with a refund.
Please note: For unsuccessful door-to-door shipments through UPS and Canada Post, you have up to 10-15 days to pick up your package from the carriers/ respective depots.
What happens if there is a problem with my delivery, or it doesn’t arrive on time?
Should you experience any issues with your order, please contact the Client Care Team at Green Relief by calling toll-free at 1-855-841-2009, or by sending an email. One of our Client Care Specialists will be happy to assist you.
In the unlikely event that a package gets misplaced in transit, Green Relief will work with the carrier to resolve the situation as quickly as possible. If you suspect your package is lost, please call the carrier with the tracking number. If they are not able to assist you, please call us. We will initiate a request with the carrier to determine the location of your package and keep you up to date every step of the way.
Please note: Due to the strict prescription limits all licensed producers must adhere to, we are not able to send a replacement or refund your payment and available monthly dosage until the carrier has completed its investigation.
What is your return policy?
At the moment, there is a strict no return policy, unless you suffer from an adverse effect or there is a recall on purchased products. Fore details, please feel free to call our Client Care Team at 1-855-841-2009.
Why are you no longer providing client cards with first orders?
Patients are no longer required to carry separate ID cards to prove their authorization to possess medical cannabis.
Those authorized to access cannabis for medical purposes must be prepared to show you are legally allowed to possess more than 30 grams (or equivalent) in public, if requested by law enforcement.
This can be done by showing:
- Your registration document issued by a federally licensed seller
- Your registration certificate issued by Health Canada for personal or designated production
- Your registration certificate issued by Health Canada for possession only
- This new registration for possession only is available to meet the needs of those choosing to access their supply of cannabis for medical purposes exclusively from a provincial or territorial authorized retail outlet or authorized online sales platform
How long until my medical cannabis expires?
Although it is known that THC content in the medical cannabis degrades over time, there has been no data to suggest a firm “expiry date”. Store your medication in a cool, dark location for the best results. Health Canada states: The ideal storage temperature for the finished dried cannabis product is 2°C to 6°C with a shelf-life of 12 months.
How do I know which products to purchase?
If your doctor has not chosen a strain for you, by providing us with some information regarding your condition, goals for your prescription, and other pertinent factors, your Green Relief Client Service Manager will be able to provide you with correct strain and dosing regimen.
Can I drive after using medical cannabis?
Health Canada advises patients to avoid using a motor vehicle or any sort of heavy machinery while under the influence of marijuana. The sedative and psychoactive effects of marijuana may prove dangerous under these circumstances. Do not drive for at least: 1. Four hours after inhalation 2. Six hours after oral ingestion 3. Eight hours after inhalation or oral ingestion if the patient experiences euphoria.
Will medical cannabis affect my appetite?
Increased appetite is an effect many people experience; depending on the strain and the individual. Medical cannabis can be effective at decreasing nausea and stimulating appetite as well as curbing your appetite.
Will I become addicted?
Like anything, there is potential for abuse and addiction with marijuana. While rare; users with vulnerabilities like stress, mental illness or a genetic predisposition, there is a risk associated with it. The addiction rate for marijuana is estimated to be 9%. Tobacco has the highest dependency rates at 31.9% and Alcohol was second with 15.4%. Green Relief recommends that you speak to your healthcare practitioner to weigh the risks and benefits of medical marijuana.
How should I store my medical cannabis?
Store in an airtight container in a cool location, if possible away from light for the best results. Health Canada states: The ideal storage temperature for the finished dried cannabis product is 2°C to 6°C with a shelf-life of 12 months. See the product label for additional storage instructions.
How do I determine my ideal dose?
The amount of medical cannabis that you take, or your dose, will vary based on the type and severity of your condition, the level of experience and comfort you have with medical cannabis, and the delivery method that you choose for your medicine. It is recommended that you always start low and go slow. Subjects in one trial experienced relief of pain ranging from one inhalation from 25mg of cannabis with 9.4% THC smoked three times per day to 9 inhalations from a 900mg joint. This translates into current evidence for a daily inhaled dose of 100-700 mg of up to 9% THC. When smoking, or using a vaporizer, patients should wait between inhalations for a few minutes to gauge the strength of the effect. Best practices for starting out:
- Begin with a low dose
- Green Relief is committed to working with your HCP to determine a proper dose
- Take a few small doses over the day rather than one large dose
- Use the same dose and ratio for several days. Observe the effects and if necessary adjust the ratio or the amount
- Don’t overdo it. “Less is more”
- Be aware of possible side effects. Cannabis is a safe and forgiving medicine. But depending upon delivery method and individual tolerance, it can amplify anxiety and mood disorders. Other possible side effects are dry mouth, dizziness and faintness
- Consult your Health Care Practitioner. Proceed cautiously if you have a history of alcohol or drug abuse, mental illness, or are pregnant or breastfeeding.
What do I do if I have a reaction with the product?
Depending on the severity of the reaction, you can report any suspected adverse reactions associated with the use of cannabis to the Canada Vigilance Program by one of the following 3 ways:1. Report Online to Green Relief or call 1-855-841-2009 2. Call 1-866-234-2345 Toll-Free 3. Complete a Canada Vigilance Reporting Form and: a. Fax Toll-Free to 1-866-678-6789, or b. Mail to: Canada Vigilance Program Health Canada Postal Locator O7O1D Ottawa, Ontario K1A 0K9
Can I drink alcohol while taking medical cannabis?
Combining marijuana and alcohol is not recommended.
Will medical cannabis affect my sleep?
Marijuana is known to have an impact on wake/sleep cycles. People often refer to cannabis strains being either an Indica, a Sativa, or a Hybrid of the two. We generally tend to associate Indica with sleepy and sativa with energetic but no two strains are exactly alike. In addition, everyone has a unique endocannabinoid system — if cannabinoids are the keys, your endocannabinoid system is your body’s individual set of locks, known as receptors. It is rare but not at all unheard of for an individual to report Sativas always lead to a nap and Indicas keep them up at night. This might be a result of cannabinoid content, differences in endocannabinoid systems or other factors less understood at this time. Discuss your intended use of cannabis with our client support staff to best address your needs.
Can I mix two different products?
Yes, you can mix Green Relief products to find the strain/dosage that’s right for you. In fact, at first, its common to try different strains to find the correct strain for you.
How do I use medical cannabis?
Medical marijuana can be administered using a variety of methods. The length of effectiveness as well as overall effect itself will vary depending on the method of intake. Vaporization: Vaporization is an effective way to deliver the therapeutic effects of marijuana without the toxic by-products of burning plant matter. Vaporizers work by heating the marijuana past the boiling point of the active compounds but below the point of plant matter combustion. Vaporization is generally accepted as a method that is safer than smoking. Tea: Cannabis tea is usually made by infusing the leaves of the plant in hot water or milk. While water based tea is generally not very efficient, using milk, which contains fat, proves to be more effective. Cannabis Oil: A concentrated form of medical cannabis typically ingested in small doses either by tincture or in capsule form. Edibles: Cannabis can be infused into butter or oil that is then cooked in food. Edibles, as they are generally referred as, usually take longer to take effect than smoking or vaporizing and will last much longer. Smoking: Medical cannabis can be smoked in cigarette form or in a device such as a pipe. Typically, physicians do not recommend this method of consumption, as some research has indicated that there are significantly higher risks of cancer and respiratory disease associated with smoking cannabis, as opposed to consuming it via the alternative methods listed above.
Is medical cannabis safe?
Much like any medication, medical marijuana has both benefits and risks. Health Canada’s quality control standards and Green Relief laboratory tested products are free from any and all potentially harmful contaminants. Consult your Health Care Practitioner. Proceed cautiously if you have a history of alcohol or drug abuse, mental illness, or are pregnant or breastfeeding.
What are my possession and personal storage limits under the Cannabis Act?
The new regulations will remove personal storage limits for patients. Like any adult Canadian, they can store as much cannabis as they want at home.
Public possession limits will remain the same for authorized patients who are registered with a federally licensed seller or with Health Canada:
- The lesser of 150 grams or a 30-day supply of dried cannabis (or the equivalent in cannabis product) in addition to the 30 grams allowed for non-medical purposes.
Those authorized to access cannabis for medical purposes must be prepared to show they are legally allowed to possess more than 30 grams (or equivalent) in public, if requested by law enforcement. This can be done by showing:
- Their registration document issued by a federally licensed seller
- Their registration certificate issued by Health Canada for personal or designated production
- Their registration certificate issued by Health Canada for possession onlyThis new registration for possession only is available to meet the needs of those choosing to access their supply of cannabis for medical purposes exclusively from a provincial or territorial authorized retail outlet or authorized online sales platform.
What Is Decarboxylation and Why Is It Important to Understand Its Effects?
You might know someone that heats up dried cannabis in the oven before cooking with it. They do this because cannabinoids, compounds contained in cannabis, need to be heated to a specific temperature/range in order to activate compounds such as THC and CBD.
The timing and heat need to be just right. Note your vaporizer is great at it. Heat activates cannabinoids thanks to the process of decarboxylation, commonly referred to as “decarbing.” Decarboxylation is the chemical reaction that removes the carboxyl group from the cannabinoid and in turn releases CO2 and water.
Normally cannabis products contain THCa and CBDa which when decarboxylated (for example through cooking or baking) are converted into THC and CBD.
How Do I Consume Cannabis Oil?
Our cannabis oils are ready to use right out of the bottle and can be taken under the tongue in small doses as prescribed by your physicians. Cannabis oil can also be swallowed alone or added to your salads or drinks like smoothies.
It is a good practice to start taking low dosage of cannabis oil and incrementally increase the amount after being comfortable with the effects it produces. Remember to always start low and go slow.
Can I Cook with Cannabis Oil?
Yes, but please remember that Cannabis oil is very concentrated so only use a small amount in your recipes.
Can I Smoke or Vaporize Cannabis Oil?
No. Cannabis oil will not work in a vaporizer or smoking device and may in fact damage the smoking apparatus if not specifically designed for oil vaporization.
What Are the Effects of Green Relief Oils Compared to Dried Cannabis?
The effects of smoking or vaporizing dried cannabis is typically quick, ranging from 0 to 15 minutes, and those effects can typically last from 1 to 3 hours.
Whereas, ingesting cannabis oils can take up to 3 hours before you start to feel the effects. Effects may also last for up to 10 hours depending on how much oil you consumed and the manner of consumption (under the tongue vs. mixed with food).
Remember, when consuming ingestible cannabis oils, it’s important to always start with a low dose and then increase the dosage if necessary. We ask that customers start with a dose of less than 0.5ml of our lowest THC oils and go slow, increasing dosage only incrementally until the appropriate result is achieved.
What are the benefits of CO2 Extraction?
Green Relief oils are created through the use of our state-of-the-art supercritical CO2 extraction process. Supercritical CO2 has become an increasingly popular process for producing high quality “whole plant” cannabis extracts because it delivers high concentrations of cannabinoids. Additionally, CO2 extraction results in a versatile product that is easily blended with MCT oil.
How Long Will the Effects of Oil Last?
If eaten, cannabis oil will typically take 30-90 minutes to start working. Peak effects occur around 2-3 hours and last up to 8 hours.
How Should I Store My Cannabis Oil?
Cannabis oil should be stored in a cool dry place out of direct sunlight. It can be kept in the fridge for long term storage.
Always remember to close the child-resistant cap properly, and keep out of reach of children or pets.
What is Your Cannabis Oil Made with as the Carrier Oil?
Green Relief’s oils are made with MCT (Medium Chain Triglycerides) oil. MCT oil is used in the food, pharmaceutical and nutritional industry.
What is a Carrier Oil?
Health Canada requires Licensed Producers to dilute the concentrated cannabis extract with an alternate substance, called a carrier oil. Green Relief uses MCT (Medium Chain Triglycerides) oil as the carrier substance in all of our cannabis oil products.
Why Does Green Relief Use MCT Oil?
‘MCT’ stands for Medium Chain Triglycerides.
– MCT oil is highly stable, with a 2-3 year shelf life.
– MCT oil is flavourless and odourless.
– MCT oil is highly permeable in the human body, which will effectively aid in the absorption of CBD, THC, and other cannabinoids.
What are Extracts/What is Extraction?
Extracts are produced by separating the medicinal compounds in cannabis from the plant material. Extraction removes the major cannabinoids (THC & CBD) as well as the minor cannabinoids and other important aromatic compounds (terpenes and flavonoids) that contribute to the overall medicinal value of herbal cannabis. The extraction process produces a concentrated resin that is diluted in oil to make it easier to administer orally.
What is Supercritical Extraction?
Supercritical extraction is a complex and exciting process which involves putting cannabis under an immense amount of pressure. The carbon dioxide (CO2) then becomes a state of matter similar to both a liquid and gas. When cannabis is exposed to CO2 in this state, we are able to extract the active components. You know, the good stuff, like THC, CBD and terpenes. We wanted to avoid the use of butane and this process allows us to utilize harmless CO2 instead. Supercritical extraction is the best way to get a clean end-product free of additives, impurities and residual solvents.
Does Cannabis Oil Have a Flavour/Aroma?
Yes. The flavour/aroma of cannabis oil is determined by the terpenes and flavonoids of the respective strains of cannabis that the extract is derived from. If a cannabis oil has had the terpenes removed and not returned, this will be stated in the product description.
Green Relief does not add any colorants, flavour, or alter compounds to their cannabis oil.
Which Cannabis Oil is Right for Me?
We recommend talking to your Health Care Practitioner (HCP) about which oil is right for you. If you need any information on our selection of cannabis products, one of our client service experts will be happy to help you.
Can I use Cannabis Oil as a topical?
Although our Cannabis Oils are made for ingestion, some clients may opt to use them as topical’s (applied externally to the skin). Talk to your HCP about which method is best for you.