Frequently Asked Questions
How do I register as a patient with Green Relief?
To become a Green Relief patient, we require a completed registration form and medical document issued by a healthcare practitioner. Once the medical document is received, our Client Care team will cross-reference the documentation and complete a verification process.
A Client Care Specialist will then send an email granting a registered patient access to our products. If a patient is unable to access the website, a hard copy of the form can be filled out and faxed to us with the medical document.
Who can complete my medical document?
Your medical document can be completed by a licensed physician or nurse practitioner in your province. It is a healthcare practitioner’s discretion to prescribe medical cannabis to a patient.
If your healthcare practitioner is not familiar with prescribing medical cannabis, our Client Care department can connect you with a cannabinoid clinic for a consultation.
How long is my medical document valid?
Your prescription is valid for a specific time period designated by your healthcare practitioner.
This can be up to, but no longer than, a year. To learn when your prescription expires, please see the confirmation of registration sent to you upon becoming a Green Relief patient.
Can I register with multiple licensed producers?
Yes, you can be registered with more than one licensed producer at a time.
This is called splitting your prescription, which allows you to divide your total gram allotment between licensed producers of your choice.
How do I renew my registration?
When your prescription expires, you will need to complete a new registration application and have your healthcare practitioner submit a new medical document to Green Relief. We will notify you well in advance of your prescription expiration date.
What is your cancellation policy?
Should you need to cancel your registration with Green Relief, you are free to do so without any fees or penalties. To do so, please contact our Client Care department.
What kind of products do you offer?
We offer patients a range of dried flower and cannabis oil products. We also provide our patients with the opportunity to purchase vapourizers and other accessories.
Green Relief patients also receive a 10% discount on any vapourizer purchase.
Does Green Relief grind or mill its dried flower products?
No, we do not mill or grind our dried flower products, which come in the form of whole dried buds.
What is aquaponics?
Aquaponics is an innovative and sustainable form of agriculture that combines aquaculture (raising fish) and hydroponics (growing plants without soil in water).
In this balanced ecosystem, microbes convert ammonia from fish waste into nitrates, which provide a natural food source for our plants. The plants then act as a natural filter to purify the water that is returned to the fish tanks, and reused.
What are the benefits of aquaponics?
Aquaponics creates a balanced, closed-loop ecosystem that is constantly recirculating. The benefits include:
- Less fertilizers, pesticides, and herbicides used to grow cannabis plants
- Less water consumption than conventional farming practices
- A steady supply of fresh fish which are donated to local shelters to feed those in need
- Knowing your medical cannabis is cultivated using a highly sustainable, low-impact form of agriculture
How is your product tested?
All of our products undergo strict, third-party testing by an independent laboratory. This testing reinforces that the information on our product labels is accurate, including concentrations of THC and CBD.
For added peace of mind, testing also ensures our products don’t contain potentially harmful pathogens or moulds.
Does Green Relief use pesticides?
Health Canada provides a very strict list of pesticides that can be safely used in cannabis production, and we do not use any product that is not on that list.
To minimize pesticide use in general, Green Relief relies on biological pest control agents that ensure the health of our plants, as well as the fish in our aquaponics systems.
These agents include bacterial and fungal cultures, as well as larger organisms such as mites and predator wasps.
How do I order medical cannabis?
Green Relief provides secure online shopping through a personalized patient portal and a dedicated Client Care team that can process orders over the phone.
What increments of dried cannabis can I order?
We provide dried flower in increments of three grams, seven grams and 14 grams.
How much medical cannabis can I order?
Your healthcare practitioner determines the duration of your prescription, and daily prescribed dosage, in your medical document.
You are able to access 30X your daily prescribed dosage during each 30-day ordering period.
Please note that the maximum quantity of medical cannabis that Green Relief is authorized to deliver in one order is 150 grams.
Can I order multiple strains of cannabis?
Yes. Given the minimum order of any one strain is three grams, you can order as many strains as you’d like, in accordance with your medical document.
How do you calculate the 30X daily order limit?
The Cannabis Act requires us to set, and re-set, a 30-day order period based on the estimated delivery date of your first order.
Once your 30-day order period is established, you can purchase any portion of your prescription that is estimated to arrive during that 30-day window, after which your entire 30X daily limit will be available again on your reset date.
Please be advised that unused portions of your prescription cannot be carried over from one 30-day order period to the next.
How often can I order medical cannabis?
You can order as often as you like, up to your monthly allowable dosage in any given 30-day period.
What forms of payment do you accept?
Our preferred payment methods include Visa, MasterCard, debit-credit, and prepaid credit cards. We also accept Interac e-Transfers, cheques and money orders. These, however, may be subject to a longer processing time.
If you have any questions about our payment options, please contact our Client Care department.
Does my insurance cover medical cannabis?
We suggest contacting your insurance company about possible coverage. Alternatively, if your coverage includes a Health Care Spending Account (HCSA), medical cannabis can be claimed as a legitimate expense under Canada Revenue Agency guidelines.
Can I claim the cost of medical cannabis on my taxes?
Yes, you can claim medical cannabis on your income taxes, under Line 330 – Medical expenses for self, spouse or common-law partner, and your dependent children.
Do you have compassionate pricing?
Yes, we have a compassionate pricing program. Patients with an annual income of $29,000, or less, including those on government-subsidized disability programs, receive a 25% saving on their cannabis orders.
To be eligible, Green Relief requires a current Notice of Assessment issued by the Canada Revenue Agency, or confirmation of income from a provincial or federal disability program.
For details about our pricing programs, see our blog.
If I receive compassionate pricing, do I have to re-register for it when I renew?
Yes. When your prescription expires, you will need to submit a new Notice of Assessment issued by the Canada Revenue Agency to Green Relief, or provide confirmation of income from a provincial or federal disability program.
Do you have veteran pricing?
Yes, we have a veteran pricing program. Veterans with a K# issued by Veterans Affairs Canada can apply for full Medavie Blue Cross coverage across all of Green Relief’s dried flower products, which have been priced at $8.50 per gram.
This $8.50 per gram coverage also extends to cannabis oils, with an additional 20% off the remaining cost of the oil purchase.
For details about our pricing programs, see our blog.
Do you offer any other pricing programs?
Yes, we offer pricing programs to seniors, first responders, military personnel, and healthcare practitioners. For details about our pricing programs, including requirements for eligibility, see our blog.
What companies do you use for delivery?
Green Relief uses Canada Post, UPS, and Purolator for delivery. Same-day shipping is also available to select parts of Toronto and the Greater Hamilton Area, Ontario, through Pineapple Express Delivery.
To ensure same-day delivery through Pineapple Express Delivery, all orders must be placed before 2 p.m. ET. These orders will arrive at their destination between 6-10 p.m. ET the same day.
How much does shipping cost?
Shipping rates are based on the service provider chosen, the total of the order, and the address to which the order is shipped. To inquire about shipping rates, call us toll-free at 1-855-841-2009 ext. 4056, or send an email.
Please note that sales tax is charged according to the province or territory to which the order is shipped. Green Relief only ships within Canada.
How will I know if I’m in the same-day delivery service area?
Currently, same-day shipment is available in select parts of Toronto and the Greater Hamilton Area, Ontario. To learn if same-day delivery is available in your location, see this interactive map.
Can I receive same-day shipment to a location other than my home?
Through Pineapple Express Delivery, all medical cannabis deliveries must be made to a registered patient’s home address.
Those who can sign for the package include the registered patient who placed the order with Green Relief, and a named responsible adult who is listed on the patient’s registration form.
This person must be 19, or older. Please note: both the registered patient and named responsible adult must provide valid photo identification and signature verification upon receiving the package.
Will same-day shipment to my door be safe, secure, and confidential?
Absolutely. To ensure your safety and privacy, a Pineapple Express Delivery driver in an unmarked vehicle will deliver the order to your doorstep in discreet packaging that is regulated by Health Canada. The driver will be wearing an official uniform and lanyard.
What if I can’t be home to receive my delivery? Can my partner, child, or someone else at my residence receive the order on my behalf?
Under Health Canada’s requirements, only the registered medical patient, or a named responsible adult who has been designated on the patient’s registration form, can sign for packages containing medical cannabis.
In the event you will not be home to receive your order, and a named responsible adult will be accepting it on your behalf, please advise Green Relief during the order process.
Please note that your named responsible adult will be required to present valid photo identification and signature verification upon receiving your order.
What if no one is home to receive my same-day delivery order?
In the event no one is home to receive your order, a discreet notice will be left at your door with a contact number you can call to inquire about your package.
Pineapple Express Delivery will attempt to deliver the package at a later time the same day. Should no one be home during the second delivery attempt, you will be contacted the following day to reschedule your delivery.
IMPORTANT: If Pineapple Express is unsuccessful in delivering your package within a 24-hour period, it will be returned to Green Relief and required to be destroyed under Health Canada regulations. Under these circumstances, Green Relief will not provide patients with a refund.
What if delivery to my door is unsuccessful through other carriers?
For unsuccessful delivery to the door through Canada Post, UPS, and Purolater, you will have a set amount of days to pick up your package from the carrier’s depot.
IMPORTANT: Orders that are not picked up from the depots will be returned to Green Relief and destroyed as required under Health Canada regulations. Under these circumstances, Green Relief will not provide patients with a refund.
What happens if there is a problem with my delivery, or it doesn’t arrive on time?
Should you experience any issues with your order, please contact the Client Care team by calling toll-free at 1-855-841-2009 ext. 4056, or by sending an email. One of our Client Care Specialists will be happy to assist you.
In the unlikely event that a package gets misplaced in transit, Green Relief will work with the carrier to resolve the situation as quickly as possible. If you suspect your package is lost, please call the carrier with the tracking number. If they are not able to assist you, please call us.
We will initiate a request with the carrier to determine the location of your package and keep you up to date every step of the way.
IMPORTANT: Due to strict prescription limits all licensed producers must adhere to, we are not able to send a replacement, or refund your payment and available monthly dosage, until the carrier has completed its investigation.
What is your return policy?
At the moment, there is a strict no return policy on our products unless you suffer from an adverse effect, or there is a product recall.
For details, please contact our Client Care team at 1-855-841-2009 ext. 4056 or send an email.
What do I need to know about cannabis use?
You can learn about cannabis consumption by referring to the Government of Canada’s Consumer Information guidelines.
Green Relief patients can also request a physical copy of these guidelines by contacting our Client Care team at 1-855-841-2009 ext. 4056.
Is medical cannabis safe?
Health Canada’s quality control standards coupled with Green Relief’s thorough, third-party laboratory testing ensures our products are free from potentially harmful contaminants.
Much like any medication, however, medical cannabis has both benefits and risks. Before using medical cannabis, patients should consult their healthcare practitioner. This is especially the case if they have a history of alcohol or drug abuse, mental illness, or are pregnant or breastfeeding.
How do I use medical cannabis?
Medical cannabis can be administered using a variety of methods. Experiences will vary depending on the method of intake. These include:
Vapourization: Vapourization is a healthier alternative to smoking. Vapourizers work by heating cannabis to the point of activating its compounds, but below the point of plant matter combustion.
Cannabis Oil: A concentrated form of medical cannabis, ingestible cannabis oils offer a consistent and accurate means of dosing.
Edibles: Cannabis-infused foods and beverages are referred to as edibles. When consuming edibles, initial effects take longer to set in, and can last longer.
Smoking: Cannabis can be smoked in cigarette form or in a device such as a pipe. Healthcare practitioners typically do not recommend this method of intake, as some research has indicated there are risks to respiratory health associated with smoking cannabis.
How will I know which products to purchase?
If your healthcare practitioner has not prescribed a specific product, our Client Care team can guide you through our product offerings so that you can feel confident in selecting options that support your health goals.
Can I mix two different products?
Yes, you can mix different products. In fact, when first starting out with medical cannabis, it is common to try different products to find the right ones that fit your needs, and lifestyle.
How do I determine my ideal dose?
Doses vary based on an individual’s health goals, level of experience with medical cannabis, and method of consumption.
For these reasons, and to avoid over-consumption, it’s advisable to start low and go slow. Start with a small amount, and wait for the active ingredients to come into full effect before slowly increasing the dose over time, if needed.
What are my possession and personal storage limits under the Cannabis Act?
With the legalization of recreational cannabis, adults 18 years of age or older (depending on province or territory) are able to possess up to 30 grams of legally sourced, recreational dried cannabis (or the equivalent in non-dried form, including oils, or concentrated products). For personal use, they are also able to grow up to four plants from licensed seeds or seedlings per residence.
Authorized medical cannabis patients can possess up to an additional 150 grams of legally sourced dried cannabis (or its equivalent) for their own medical purposes, for a total of 180 grams.
Individuals authorized by a healthcare practitioner can also register with the Minister of Health to cultivate medical cannabis for personal use, or have someone do so on their behalf. The number of plants allowed to be cultivated, and amount of dried cannabis stored, is based on an individual’s registration certificate issued by the Minister.
How should I store my medical cannabis?
Store in an airtight container in a cool location, if possible away from light for the best results.
Health Canada states that the ideal storage temperature for a dried cannabis product is 2-6°C with a shelf-life of 12 months.
How long until my medical cannabis expires?
Although it is known that THC content in the medical cannabis degrades over time, there has been no data to suggest a firm “expiry date.”
Store your medication in a cool, dark location for the best results. Health Canada states the ideal storage temperature for a finished dried cannabis product is 2-6°C with a shelf-life of 12 months.
Can I drive after using medical cannabis?
It is never advisable to operate a motor vehicle or any sort of heavy machinery while under the influence of cannabis.
The time it takes for the effects of cannabis to wear off depends on:
- how much and how often you have consumed it
- whether it was smoked or ingested
There is no standard waiting time to drive after using cannabis. If you are using cannabis, do not drive. Find an alternative:
- stay over
- call a taxi
- share a ride
- use public transit
- have a designated driver
Will medical cannabis affect my appetite?
Depending on the product consumed and the individual, increased appetite is an effect many people experience. Medical cannabis, however, can also be effective at curbing appetites in some.
Will I become addicted?
All substances that affect the mind carry their own set of risks and harms, including the possibility of a dependency or addiction.
The risk of cannabis addiction, however, is lower than the risk of addiction to alcohol, tobacco or opioids. And, unlike substances such as alcohol or opioids where overdoses may be fatal, a cannabis overdose is not fatal.
Green Relief recommends you speak to your healthcare practitioner to weigh the risks and benefits of medical cannabis.
Can I drink alcohol while taking medical cannabis?
Combining cannabis and alcohol is not recommended.
Will medical cannabis affect my sleep?
Cannabis is known to have an impact on wake/sleep cycles. People often refer to cannabis strains as being either an indica, sativa, or hybrid of the two.
Generally, indica strains are associated with sleepiness, and sativa strains with energy, but no two strains are alike. Because cannabis affects people differently, however, individual experiences vary.
If sleep is a concern, talk to your healthcare practitioner, or a member of our Client Care team.
What if I have a reaction to a product?
If you suspect an adverse reaction, you should discontinue use of the product and seek medical attention.
Then, please contact our Client Care team at 1-855-841-2009 ext. 4056 or email@example.com so we can begin an investigation.
Depending on the severity of the reaction, you may also report any suspected adverse reactions to the Canada Vigilance Program by calling 1-866-234-2345 or completing a report online.
Why are you no longer providing client cards with first orders?
Patients are no longer required to carry ID cards to prove their authorization to possess medical cannabis.
Those authorized to access cannabis for medical purposes must be prepared to show they are legally allowed to possess more than 30 grams (or equivalent) in public, if requested by law enforcement.
This can be done by showing:
- Your registration document issued by a federally licensed seller
- Your registration certificate issued by Health Canada for personal or designated production
- Your registration certificate issued by Health Canada for possession only
- This new registration for possession only is available to meet the needs of those choosing to access their supply of cannabis for medical purposes exclusively from a provincial or territorial authorized retail outlet or authorized online sales platform
What is cannabis oil?
Cannabis oil is an extract made by separating the medicinal compounds in cannabis from the plant material. These compounds include cannabinoids, such as THC and CBD, and also aromatic terpenes.
How are Green Relief oils produced?
Green Relief oils are produced through state-of-the-art supercritical CO2 extraction. The extraction process produces a concentrated resin that is diluted with a carrier oil for oral administration.
Supercritical CO2 produces high-quality cannabis oils because the process delivers high concentrations of cannabinoids, such as THC and CBD.
How does supercritical extraction work?
Supercritical extraction is a complex and exciting process which involves subjecting dried, milled cannabis to the effects of supercritical CO2.
Supercritical CO2 is a physical state where CO2 is both a gas and a liquid. This supercritical state is achieved by heating and pressurizing the CO2 to specific parameters. When cannabis is exposed to supercritical CO2, we are able to extract its medicinal compounds, including THC and CBD.
Supercritical extraction is the best way to get a clean end-product free of additives, impurities and residual solvents.
What is the carrier oil in your cannabis oil?
Health Canada requires licensed producers to dilute concentrated cannabis extracts with a carrier oil. Green Relief uses MCT (medium chain triglyceride) oil derived from a coconut source as the carrier oil in its products.
MCT oil is used widely in the food, pharmaceutical and nutritional industries.
Why does Green Relief use MCT oil as a carrier?
MCT oil is:
- Highly stable, with a two to three-year shelf life (unlike most natural oils, MCT oil will not go rancid)
- Flavourless and odourless
- Highly permeable in the human body, making it effective in aiding in the absorption of cannabinoids
What are the benefits of consuming cannabis oils?
Ingestible cannabis oils offer a consistent and accurate means of dosing medical cannabis. Dosing can be easily adjusted based on need, and with support from your healthcare practitioner.
An alternative to smoking or vapourizing, cannabis oils can easily be added to favourite foods or beverages, or dropped directly under the tongue.
How do I consume cannabis oil?
Our cannabis oils are ready to use right out of the bottle and can be applied under the tongue (sublingually) in small doses as prescribed by your healthcare practitioner.
Cannabis oil can also be added to food items, such as salads, or beverages, such as smoothies. Foods with a higher fat content may help the body absorb the active ingredients.
It is good practice to start with a low dosage of cannabis oil and incrementally increase the amount after becoming comfortable with the effects it produces. Always remember to start low and go slow.
What are the effects of consuming cannabis oils when compared to dried flower?
When smoking or vapourizing cannabis, the onset of effects is typically quick, from seconds to minutes. These effects can typically last from two to four hours.
Consuming ingestible oils, on the other hand, can take between 30 minutes and three or four hours for effects to set in. These effects may also last for up to eight hours, or more, depending on dosage.
When consuming an ingestible cannabis oil, it’s always important to start with a low dose and increase the dosage if necessary. For our lowest-potency THC oils, it’s recommended patients start with a dose of less than 0.2 ml, and increase the dosage incrementally until the desired result is achieved.
How long do the effects of cannabis oil last?
Consuming ingestible oils can take between 30 minutes and three or four hours for effects to set in. These effects maylast for up to eight hours, or more, depending on dosage.
When consuming an ingestible cannabis oil, it’s always important to start with a low dose and increase the dosage, if necessary, to reach desired effects.
Can I cook with cannabis oil?
Cooking with cannabis oil is not recommended as temperatures over 175 C (350 F) can cause cannabinoids, such as THC and CBD, to degrade. You can, however, add our cannabis oils to your favourite foods and beverages.
Do I need to heat cannabis oil to activate it?
Our cannabis oils are already active and ready to be consumed through oral ingestion. These products are not suitable for vapourization.
Can I smoke or vapourize cannabis oil?
No, our ingestible cannabis oils are designed for oral administration, and should not be used in a vapourizer or smoking device.
How should I store my cannabis oil?
Cannabis oil should be stored in a cool place out of direct sunlight. For long-term storage, it can be kept in the fridge with the cap sealed to prevent moisture from entering the bottle
Always remember to close the child-resistant cap on your cannabis oil properly, and keep out of reach of children and pets.
Does cannabis oil have a flavour or aroma?
Yes. Terpenes and flavonoids in the source strains contribute to the subtle flavour and aroma in our cannabis oils. Green Relief does not add any colourants, flavour, or altered compounds to our cannabis oils.
Which cannabis oil is right for me?
We recommend talking to your healthcare practitioner about which oil is right for you. If you need further guidance, one of our Client Care Specialists will be happy to help.
Can I use cannabis oil as a topical?
Although our cannabis oils are made for oral ingestion, some clients may opt to use them as topicals (applied externally to the skin). Talk to your healthcare practitioner about which method of administration is best for you.