Frequently Asked Questions

  • What is your cancellation policy?

    Should you need to cancel your registration with Green Relief, you are free to do so without any fees or penalties. Unfortunately, the ACMPR states that once you have submitted your Medical Document to a licensed producer (LP) and you have been registered, you cannot take that document back and transfer it to another LP. You would need to cancel your relationship with your existing LP, get a new medical document from your healthcare practitioner and then register with your new preferred LP.

  • How do I renew my registration?

    When your prescription expires, you will need to complete a new registration application and submit a new, original medical document. We will notify you well in advance of this happening.Please note that the expiration date is the final date that you can RECEIVE an order. As such, the final date for ordering will be three (3) business days prior to expiration.

  • Can I register using my pre-existing authorization to possess (ATP)?

    Your pre-existing MMAR ATP, PUPL or DPPL can no longer be used to register with a licensed producer, as the validity dates have all passed. In order to register under the ACMPR, you will need to obtain a new medical document.

  • Can I register with multiple licensed producers?

    Yes, you can be registered with more than one licensed producer at a time, as long as you are not providing the same medical document to both. In order to register with Green Relief, we require the original medical document completed by your prescribing doctor.

  • How long is my medical document valid?

    Your prescription is valid only during a specific time period provided by your physician, this can be up to, but no longer than a year.

  • Can I get my original medical document back?

    Due to Health Canada regulations, we cannot give your original medical document back to you once you have become a registered client with Green Relief. We recommend that you take a photocopy of it for your own records.

  • Who can complete my medical document?

    Your Medical Document can be completed by a physician or nurse practitioner who is licensed by the College of Physicians and Surgeons in your Province. It is a Health Care Practitioners personal decision to prescribe medical cannabis based upon whether they feel that it is the right course of treatment for you. If your Health Care Practitioner is not familiar with how to prescribe medical cannabis, you may find it useful to take examples of research that demonstrates how cannabis can be used to treat your condition, as well as examples of how you intend to use the medication and the types of strains that may work best for you, when you have your appointment. We would be happy to provide advice on where you can start your research.

  • How Do I Register?

    To fully comply with Access to Cannabis for Medical Purposes Regulations (ACMPR), Green Relief has to receive and verify specific documents before registering and approving a patient.

 To begin the process, fill out the application form (located here). Then mail the completed application to us at the address listed below, along with your fully completed and valid original medical document. Health Canada will only accept original mailed documents, so please do not email. 

Send them to:

 Green Relief
 780 Concession 8 West, RR#3
 Puslinch, Ontario, N0B 2J0
Alternatively, your doctor’s office may fax both the Medical Document and the Registration Application forms to us at 1-289-919-0382. You will be notified by email once you become approved, which typically takes 1-3 days depending on your doctor’s verification timeline.

  • Do you sell products other than dried cannabis?

    As of 2018, we offer a number of cannabis oils based on several of our popular dried strains. We also provide our clients with the opportunity to purchase vaporizers and other accessories. As a bonus, all Green Relief clients will receive a 10% discount on any vaporizer purchase.

  • Does Green Relief ground or mill their products?

    No, we do not mill or grind our products. We only sell high-quality, whole dried buds.

  • What are the benefits of aquaponics?

    Aquaponics is often considered to be better than organic. Conventional and organic farmers often supplement nutrients in their soil or water with commercially-derived fertilizers, whereas aquaponics systems provide enough nutrients for the plants to grow naturally. Aquaponics systems simply cannot use harsh chemical pesticides as they would harm the fish. Conversely, antibiotics and growth hormones also cannot be used in an aquaponics system or they would harm the plants. This relationship allows aquaponics systems to produce safe and high-quality medical marijuana. Unlike aquaculture and hydroponics systems where large volumes of water must be discharged or replaced regularly due to salt and chemical buildup, only fresh water is added to an aquaponic system to replace the small amount lost to evaporation and transpiration. Aquaponics uses 90 percent less water than conventional hydroponic systems. One of the beneficial by-products of growing cannabis via aquaponics is a steady supply of healthy, organic fish. As part of Green Relief’s socially responsible mandate, these fish are donated to local food banks. Green Relief is proud to be the first licensed producer of medical cannabis using aquaponics as a low-impact and environmentally-sustainable agricultural solution for growing a ‘better than organic’ product for its patients.

  • What is aquaponics?

    Aquaponics is an innovative and sustainable form of agriculture that combines aquaculture (raising fish) and hydroponics (soil-less growing of plants) into one integrated system. In this balanced ecosystem, microbes convert ammonia from the fish waste into nitrates, which provide an organic food source for the growing plants. The plants then use these nutrients and act as a natural filter to purify the water that is returned to the fish and re-used.

  • How is your product tested?

    Green Relief contracts an accredited third party lab, A & L Canada Laboratories, to test our medical cannabis. This is to ensure that our product is free from any potentially harmful contaminants and the quality is in accordance with Health Canada’s Access Cannabis Medical Purposes Regulations. We test for heavy metals, pesticides, microbial (yeast and mold), and THC and CBD concentrations. Should any batch of product fail to meet our very strict testing standards, it will be destroyed.

  • Does Green Relief use pesticides?

    Aquaponics is the foundation for our method of growing cannabis. The fish and the plants grow in a closed loop ecosystem and anything we do to our plants can affect the fish and potentially harm them. As a result, we minimize any intervention with our plants so as to not harm our fish or the water system. Health Canada provides a very strict, approved list of safe pesticides that can be used for cannabis production and we do not use any product that is not on that list. To minimize the amount of pesticides we use on the plants, Green Relief uses Biological Pest Control agents for our plant health and maintenance. These agents are organisms that act to eliminate other organisms, essentially bugs killing bugs. We use bacterial and fungal cultures as well as live release of larger organisms such as mites and predator wasps.

  • What forms of payment do you accept?

    Green Relief operates an online store where you may purchase your cannabis. Our preferred payment methods are Visa and MasterCard. We also accept Interac e-Transfers, prepaid credit cards, cheques and money orders. If you have any questions about our payment options or would like to pay by a means other than those listed above, please call our customer service line, we’d be happy to assist you.

  • What increments of cannabis can I order?

    The minimum order is 5 grams. We have bottles in increments of 5 grams, 10 grams and 30 grams.

  • How do you calculate the 30x daily order limit?

    The introduction of the ACMPR regulations on August 24, 2016 changed the way licensed producers calculate your 30x daily ordering limit and the new rules require us to set out a 30-day order reset period based on the estimated delivery date of your first order. Once your 30-day order period is established, you can purchase any portion of your prescription that is estimated to arrive during that 30-day window and your entire 30x daily limit will be available again on your order limit reset date. To reduce complexity, we have averaged the estimated delivery time to be 2 business days for UPS. UPS will email more detailed delivery information to you once your order has been picked up from our facility. To help understand how the new ordering limit works please see the example below: 1.) New registration August 26, 2016, for 3g/day: 90g order limit set – no order period established 2.) First order August 30, 2016 for 60g, estimated delivery of September 1, 201630g remaining – order period established from September 1st to 30th, resetting on October 1 ,2016. 3.) Second order September 30, 2016, for 30g 0g remaining – no more orders available for this order period 4.) October 1, 2016 – order period resets 90g available to order – 30-day order period from October 1st to 30th, resetting on October 31, 2016.

  • Can I order multiple strains of cannabis?

    Yes. Given that the minimum order of any one strain is five (5) grams—you can order as many strains as you’d like, not exceeding your monthly allowance.

  • How often can I order medical cannabis?

    You can order as often as you like, provided that you do not order more than your monthly allowable dosage in any given 30-day period.

  • How much medical cannabis can I order?

    Your physician determines the duration and dosage amount as prescribed in your medical document. Your medical document includes a daily maximum quantity that you are permitted to receive for each 30-day period. Please note that the maximum quantity of medical cannabis that Green Relief is authorized to deliver in one order is 150 grams. For example, if your prescription allows for 10g of medical cannabis per day (300g per month), Green Relief will ship you two (2) 150 gram orders, to ensure we are in compliance with Health Canada regulations.

  • How do I order medical cannabis?

    Green Relief offers secure online shopping, credit card phone orders and mail-in orders for our clients.

  • Does my insurance cover medical cannabis?

    Most insurance plans do not cover medical cannabis yet. However, if your coverage includes a health care spending account (HCSA), you are in luck. Medical marijuana is an eligible expense under HCSA’s because the Canada Revenue Agency (CRA) allows it to be claimed as a medical expense on income tax returns. Please note that this is only for cannabis, vaporizers and other items used to consume it are not covered.We suggest contacting your insurance company to obtain accurate information regarding any possible coverage.

  • Can I claim the cost of medical cannabis on my taxes?

    Yes, you may claim your sales receipts from your medical cannabis on your income taxes, under Line 330 – Medical expenses for self, spouse or common-law partner, and your dependent children born in 1997 or later.

  • What’s your pricing policy for veterans?

    We value all our veterans! For those that are registered with a K number through VAC, we will direct bill all of your cannabis purchases directly to Medavie-Blue Cross. In addition, we offer veterans a 10% discount if your purchase ends up exceeding your coverage of what Medavie-Blue Cross will pay (e.g. over $8.50 per gram).

  • If I receive compassionate pricing, do I have to re-register for it when I renew?

    Yes. When your prescription expires, you will need to complete a new compassionate pricing program application and submit a new, original notice of assessment. We will notify you well in advance of this happening and provide you with all of the documents required.

  • Do you have a compassionate pricing program?

    Yes, we absolutely have a compassionate pricing program. If you make less 29,000 annually, you are eligible to receive a 20% discount on all cannabis orders. All we need to process the discount is your most recent NOA (Notice of Assessment) from CRA for the last taxation year or a pay stub showing that you’re on social assistance. Oh, and unlike other programs, all of our strains are eligible for compassionate pricing and your entire prescription is as well — no limits.

  • What is your return policy?

    At the moment, there is a strict no return policy, unless you suffer from an adverse effect or there is a recall on purchased products. To clarify this please feel free to call our Client Services Representatives at 1-855-841-2009.

  • What happens if my package gets lost in the mail?

    In the unlikely event that a package gets misplaced in transit, Green Relief will work with the carrier to resolve the situation as quickly as possible. If you suspect your package is lost, please call the carrier with the tracking number. If they are not able to assist you, please call us at 1-855-841-2009. We will initiate a request with the carrier to determine the location of your package and keep you up to date every step of the way. Please note that due to the strict prescription limits all LPs must adhere to, we are not able to send a replacement or refund your payment and available monthly dosage until the carrier has completed their investigation.

  • How will I receive my order?

    Green Relief offers a few delivery options (all require valid ID and your signature)


    Your order is delivered directly to your home


    Hold for Pick Up:
    By selecting Hold for Pick Up, your product is delivered and held at your closest post office
    You will receive a notice at your door informing you that your product will be available for pick up (after 1pm the following day)


    Flex Delivery:
    Flex Delivery requires a PO Box (3 part PO Box provided by CAN POST) which you can provide upon registration with Green Relief
    Once your order is ready to be shipped, you will receive an email from Canada Post notifying you of the location (pick up)
  • How much does shipping cost?

    Green Relief offers free UPS shipping on all orders over $149, before taxes, and after all promotions and discounts. For orders under $149, shipping fees vary by product and/or destination. You will be advised of your shipping charges when you order. Sales tax is charged according to the province or territory to which the item is being shipped. Please note that Green Relief only ships within Canada.

  • What companies do you use for delivery?

    Green Relief strictly uses UPS and Canada Post for delivery.

  • Why are you no longer providing client cards with first orders?

    Patients are no longer required to carry separate ID cards to prove their authorization to possess medical cannabis. Per the ACMPR, a patient’s proof can consist of each packaging label with their prescription information on it alongside a valid piece of photo identification.

  • How long until my medical cannabis expires?

    Although it is known that THC content in the medical cannabis degrades over time, there has been no data to suggest a firm “expiry date”. Store your medication in a cool, dark location for the best results. Health Canada states: The ideal storage temperature for the finished dried cannabis product is 2°C to 6°C with a shelf-life of 12 months.

  • How do I know which products to purchase?

    If your doctor has not chosen a strain for you, by providing us with some information regarding your condition, goals for your prescription, and other pertinent factors, your Green Relief Client Service Manager will be able to provide you with correct strain and dosing regimen.

  • Can I drive after using medical cannabis?

    Health Canada advises patients to avoid using a motor vehicle or any sort of heavy machinery while under the influence of marijuana. The sedative and psychoactive effects of marijuana may prove dangerous under these circumstances. Do not drive for at least: 1. Four hours after inhalation 2. Six hours after oral ingestion 3. Eight hours after inhalation or oral ingestion if the patient experiences euphoria.

  • Will medical cannabis affect my appetite?

    Increased appetite is an effect many people experience; depending on the strain and the individual. Medical cannabis can be effective at decreasing nausea and stimulating appetite as well as curbing your appetite.

  • Will I become addicted?

    Like anything, there is potential for abuse and addiction with marijuana. While rare; users with vulnerabilities like stress, mental illness or a genetic predisposition, there is a risk associated with it. The addiction rate for marijuana is estimated to be 9%. Tobacco has the highest dependency rates at 31.9% and Alcohol was second with 15.4%. Green Relief recommends that you speak to your healthcare practitioner to weigh the risks and benefits of medical marijuana.

  • How should I store my medical cannabis?

    Store in an airtight container in a cool location, if possible away from light for the best results. Health Canada states: The ideal storage temperature for the finished dried cannabis product is 2°C to 6°C with a shelf-life of 12 months. See the product label for additional storage instructions.

  • How do I determine my ideal dose?

    The amount of medical cannabis that you take, or your dose, will vary based on the type and severity of your condition, the level of experience and comfort you have with medical cannabis, and the delivery method that you choose for your medicine. It is recommended that you always start low and go slow. Subjects in one trial experienced relief of pain ranging from one inhalation from 25mg of cannabis with 9.4% THC smoked three times per day to 9 inhalations from a 900mg joint. This translates into current evidence for a daily inhaled dose of 100-700 mg of up to 9% THC. When smoking, or using a vaporizer, patients should wait between inhalations for a few minutes to gauge the strength of the effect. Best practices for starting out:

    • Begin with a low dose
    • Green Relief is committed to working with your HCP to determine a proper dose
    • Take a few small doses over the day rather than one large dose
    • Use the same dose and ratio for several days. Observe the effects and if necessary adjust the ratio or the amount
    • Don’t overdo it. “Less is more”
    • Be aware of possible side effects. Cannabis is a safe and forgiving medicine. But depending upon delivery method and individual tolerance, it can amplify anxiety and mood disorders. Other possible side effects are dry mouth, dizziness and faintness
    • Consult your Health Care Practitioner. Proceed cautiously if you have a history of alcohol or drug abuse, mental illness, or are pregnant or breastfeeding.
  • What do I do if I have a reaction with the product?

    Depending on the severity of the reaction, you can report any suspected adverse reactions associated with the use of cannabis to the Canada Vigilance Program by one of the following 3 ways:1. Report Online to Green Relief or call 1-855-841-2009 2. Call 1-866-234-2345 Toll-Free 3. Complete a Canada Vigilance Reporting Form and: a. Fax Toll-Free to 1-866-678-6789, or b. Mail to: Canada Vigilance Program Health Canada Postal Locator O7O1D Ottawa, Ontario K1A 0K9

  • Can I drink alcohol while taking medical cannabis?

    Combining marijuana and alcohol is not recommended.

  • Will medical cannabis affect my sleep?

    Marijuana is known to have an impact on wake/sleep cycles. People often refer to cannabis strains being either an Indica, a Sativa, or a Hybrid of the two. We generally tend to associate Indica with sleepy and sativa with energetic but no two strains are exactly alike. In addition, everyone has a unique endocannabinoid system — if cannabinoids are the keys, your endocannabinoid system is your body’s individual set of locks, known as receptors. It is rare but not at all unheard of for an individual to report Sativas always lead to a nap and Indicas keep them up at night. This might be a result of cannabinoid content, differences in endocannabinoid systems or other factors less understood at this time. Discuss your intended use of cannabis with our client support staff to best address your needs.

  • Can I mix two different products?

    Yes, you can mix Green Relief products to find the strain/dosage that’s right for you. In fact, at first, its common to try different strains to find the correct strain for you.

  • How do I use medical cannabis?

    Medical marijuana can be administered using a variety of methods. The length of effectiveness as well as overall effect itself will vary depending on the method of intake. Vaporization: Vaporization is an effective way to deliver the therapeutic effects of marijuana without the toxic by-products of burning plant matter. Vaporizers work by heating the marijuana past the boiling point of the active compounds but below the point of plant matter combustion. Vaporization is generally accepted as a method that is safer than smoking. Tea: Cannabis tea is usually made by infusing the leaves of the plant in hot water or milk. While water based tea is generally not very efficient, using milk, which contains fat, proves to be more effective. Cannabis Oil: A concentrated form of medical cannabis typically ingested in small doses either by tincture or in capsule form. Edibles: Cannabis can be infused into butter or oil that is then cooked in food. Edibles, as they are generally referred as, usually take longer to take effect than smoking or vaporizing and will last much longer. Smoking: Medical cannabis can be smoked in cigarette form or in a device such as a pipe. Typically, physicians do not recommend this method of consumption, as some research has indicated that there are significantly higher risks of cancer and respiratory disease associated with smoking cannabis, as opposed to consuming it via the alternative methods listed above.

  • Is medical cannabis safe?

    Much like any medication, medical marijuana has both benefits and risks. Health Canada’s quality control standards and Green Relief laboratory tested products are free from any and all potentially harmful contaminants. Consult your Health Care Practitioner. Proceed cautiously if you have a history of alcohol or drug abuse, mental illness, or are pregnant or breastfeeding.