Green Relief’s Client Code of Conduct

Green Relief service users, or patients, have a responsibility to be respectful and considerate of our staff.

Patients will:

  • Treat Green Relief staff with patience, respect and honesty
  • Respect that Green Relief staff have the right to a healthy and safe work environment
  • Refrain from any harassing, abusive, threatening, harmful or discriminatory behaviour and comments 
  • Understand Green Relief staff have the right to refuse service in consultation with management
  • Keep our staff updated with any changes regarding relevant services
  • Note that we address all client concerns in a timely manner, but may not be able to respond immediately to client issues outside of our operating hours, as follows:
    • Monday to Thursday 9 a.m. to 530 p.m.
    • Friday 9 a.m. to 4:30 p.m.
    • Saturday 9 a.m. to 3 p.m.
  • Understand and respect that Green Relief, and our staff, have limitations in regards to the services we can provide (example: we may be waiting on pertinent information that is outside of our control to approve a client’s registration)
  • Understand that Green Relief receives medical documents that may have restrictions and, as a result, clients may not have access to certain products
  • Understand our Client Care Specialists are NOT healthcare practitioners and cannot make any recommendations regarding Green Relief products (we provide general suggestions and guidance should a healthcare practitioner not provide product recommendations) 
  • Always reach out to your cannabis-prescribing healthcare practitioner if you have any questions regarding your health or well-being